A question, a doubt, a user guide...?
Everything happens here!
What are the payment options available ?
You can pay online by credit card: we accept CB, Visa, Mastercard, Maestro, as well as the PayPal, Apple Pay and Google Pay platforms.
We do not currently offer installment payments. If you are interested, please contact us directly by email at firstname.lastname@example.org .
However, we do not accept payment by check or bank transfer.
I want to modify / cancel my order
As soon as your order is validated, we do everything we can to deliver your sports essentials as soon as possible. Our orders are prepared by hand with care and love.
Therefore, once your order is "in preparation" we are unable to modify the delivery address, modify the order or cancel it.
Note that you have a withdrawal period of 30 days, upon receipt of your package, to return all or part of your order. For this, we invite you to return here .
There is an error in the content of my order
We invite you to make a complaint by email: email@example.com . Upon receipt of this complaint, our Customer Service will process your request as soon as possible.
Please do not return the item(s) without contacting our Customer Service.
In which countries do you deliver?
We deliver in Metropolitan France as well as in Belgium, Switzerland, Germany and Luxembourg.
For deliveries outside of France, additional charges and customs fees may apply.
I have a question about delivery
Once the package has been taken care of by our carrier, you will receive an automatic email containing a link allowing you to follow the delivery of your order.
Be sure to check the delivery times provided by the carrier you have chosen. Note that these deadlines are given as an indication.
It happens that the parcel encounters an incident during the delivery. If the expected delivery date has been greatly exceeded, please collect the information concerning the order in order to contact our Customer Service by email ( firstname.lastname@example.org ) so that we can find a solution.
What are the delivery times and costs?
Delivery terms vary depending on the carrier you choose.
Domicile without signature (France) ▸ €6.90: delivery in 2 to 3 working days
Domicile without signature (Belgium) ▸ €6.90: delivery in 3 to 4 working days
Mondial Relay Point Relais (France & Belgium) ▸ €4.90: delivery in 2 to 4 working days
DPD (France) ▸ €7.90: delivery in 24 to 48 working hours
Chronopost 13 (France) ▸ €9.90: next day delivery
Colissimo Outre-Mer ▸ €19.90: delivery in 10 to 15 working days
DHL Express (Belgium) ▸ €9.90: delivery in 2 to 4 working days
Colissimo Switzerland ▸ €9.90: delivery with tracking in 4 to 6 working days
Home delivery (Luxembourg) ▸ €7.90: delivery with tracking in 4 to 8 working days
Hauszustellung (Deutschland) ▸ €9.90: Hauszustellung in 4-7 Tagen
Please note that delivery times and prices are indicative only.
How to make a return?
If you wish to make a return, please use our dedicated Returns Portal . If you encounter any problems, you can send us an email at email@example.com indicating "Return" in the subject and specifying your order number, the reason for return and your choice (refund or exchange).
If after my first exchange, it still doesn't work, can I exchange again or get a refund?
Of course ! We know that it's not always easy to find your size when ordering online. You either request another exchange or get a refund.
To do this, send us an email to firstname.lastname@example.org specifying in the subject "Return" or "Refund request".
You can also use our Returns Portal.
What is the deadline for returning my order?
The usual return period is 30 days to return the item to us. It starts from the moment you place your order on our site.
Where are the clothes made?
Our clothes are made in Portugal for their know-how and quality. In addition, our biosourced material (Tencel™) is designed in Delães (Portugal). In order to manufacture as locally as possible, we have decided to produce as close as possible to the place of knitting or weaving of our material in order to limit travel as much as possible.
Where can I find JOG & JIM products?
Everything happens online on our e-shop www.jogetjim.fr.
We have several resellers that you can find here .
If you are a shop and want to resell our products, contact us at email@example.com .
What sizes do you offer?
We offer our clothes from XS to 3XL. Allowing everyone to dress regardless of their morphology is important to us.
Why use natural and/or biosourced materials?
At JOG & JIM, we have chosen to use natural and biosourced materials for their qualities and technical capacities: anti-odor, breathability and thermo-regulation.
Today, the main material of our clothes is Tencel™, a material made from wood pulp.
We want to show that there are alternatives that are just as technical and efficient as polyester (a petro-sourced material) which is mainly used in sportswear.
What is polyester?
Polyester is a synthetic material derived from petroleum. This material represents more than 70% of the synthetic textile fibers that are used in clothing. Polyester is an inexpensive material that is often used in sports.
Today, there is recycled polyester. However, even if this alternative is already a better solution to a new material, it nevertheless remains less than optimal. Indeed, the polyester, whether recycled or not, rejects plastic microparticles during washing, which then end up in our oceans.
This solution is therefore far from being the miracle solution because it is not very recyclable, energy-intensive and its origin is often untraceable.
At JOG & JIM, we have chosen to focus on natural and biosourced materials. These materials, in addition to having the right technical properties for sport, are biodegradable, pleasant to wear and more durable.
What is Tencel®?
Tencel®, also called Lyocell, is a material produced from bamboo or eucalyptus wood pulp . Its touch is very soft and looks like silk. This material is breathable, soft, comfortable to wear and biodegradable. Its manufacture uses little water and its transformation is carried out using an eco-responsible chemical process.
I want to contact Customer Service
We would be happy to help you. Our team is available Monday to Friday from 10 a.m. to 6 p.m. You can reach us by email at firstname.lastname@example.org .
I want to join the JOG & JIM team
Do you want to join our adventure? For that, nothing could be simpler, consult our open offers here . If nothing corresponds to what you are looking for, do not hesitate to send us your application to email@example.com .
Become a brand retailer
Do you find our products attractive and would you like to offer them in your shop or on your site? Let's talk about it! Send us an email at firstname.lastname@example.org .